for J. William Bennett

William Wrigley, Jr. (1861-1932) once said "When two men in business always agree, one of them is unnecessary."  Without experiential deliberation there can be no change. Without change there can be no progress.  Doing something "the way its always been done" or finding no fault in a faulty process, is as common today as it was in Wrigley's day. Not addressing such issues can render your business unnecessary.

Professional Experiential  Portfolio

for

J. William Bennett

Automation of IT processes and policies based on a set of rules and requirements, is a core competency.  I have applied experience in the automation of nearly every key IT system management (ITSM) discipline in the IT center.  I have developed, implemented and administered ITSM automation systems, rules and methodologies for:

• Problem management (problem reporting & routing, escalation management, alert & action automation,..)
• Change Management (change scheduling, change to problem interfaces, change automation, version and level control, alert & actions,...)
• Security management (audit compliance, certification levels, measurement and reporting, alerts & actions ...)
• Performance Management (monitor interfaces, automated reporting, service level [SLO, SLA] monitors, availability & alert automation, modeling and prevention data collection,...)
• Operations Management (response automation, schedule compliance, response monitoring, alert processing,...)
• Business continuity (remote backup, mirroring, fall-back and fail-over automation,...)
• Data Management (interfaces to security & business continuity systems, allocation alerts, error monitors,...)

I am best known for my commercial event scheduling product, JOBTRAC® now marketed by Computer Associates (CA) as CA-Jobtrac.  I also spent many years as a JOBTRAC integrator after the product was sold to CA (1988).  Later, I engaged in further automation product development for SMA Incorporated (2001).  Another round of integrated automation services (2003) was spawned by that development as well.

The key to automation is fidelity.  An automation tool must perform properly each and every time it is executed.  A rule must be discrete and simple.  Compound rules must be combinations of discrete rules, not a can of worms that can be its own worst enemy. Business rules and finite objectives must be served.  Some ladder day tools such as BMC Remedy^®, are very effective tools that need accomplished programmers with extensive ITSM knowledge to implement (as of this writing I have no hands-on experience with Remedy). 

Poorly implemented automation can have the reverse affect to its purpose.  Poorly developed or poorly tested automation rules and processes can bring an enterprise to its knees.  Rather than improve performance it can cripple the most hearty of systems.  From security and problem alerts to wholesale lights-out operations, I have over 25 years of automated operations experience that can help insure your ITSM automation project accomplishes its goals. 

A whole new level of automation is on the horizon through service oriented architecture (SOA) constructs that will all but eliminate the need for application programming interface (API) development.

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